Help & support
How can we help?
Find answers to common questions or contact Values Compass directly.
Last updated 20 August 2026Contact support
Describe what happened, which device you are using, and any message you saw. Please do not email private reflections or sign-in codes.
Email admin@valuescompass.appI did not receive my sign-in code
Check the email address for typing mistakes, then look in spam or junk folders. Wait a minute before requesting another code. Each code expires after ten minutes.
How do I restore my purchase?
Open Settings & Help in the app and choose Restore purchase. Sign in to the Values Compass account you want to use, and make sure the iPhone is signed in to the Apple account that made the purchase.
Why did my reminders stop?
Signing out pauses Values Compass reminders. They resume when the same account signs in again. You can turn off every Values Compass reminder scheduled on the current phone from Settings, even if another account created it. Also check iPhone Settings to make sure notifications are allowed for Values Compass.
How do I delete my account?
Open Settings & Help, scroll to Your data, and choose Delete my account. The app will show exactly what will be removed before asking for final confirmation.
About the exercise
Your Values Profile is a reflection, not a test score. Values can evolve, and you can repeat the exercise. Engaged-moment stories are not included in the finished profile and are deleted when the profile is created.